Terms of Service

By accessing or using the Services, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, do not use the Services.

If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization, and “you” includes the organization.

• • You must provide accurate account information and keep it updated.
• • You are responsible for all activity under your account.
• • You must keep your login credentials secure and not share them.

We may require identity or ownership verification to prevent fraud or abuse.

SupaWeb is a Revenue Intelligence platform that scans websites and translates technical, UX, and SEO signals into actionable insights and business impact. The desktop application functions as a scan agent. It authenticates the user, verifies subscription entitlement, runs scans within plan limits, and sends results to the web dashboard.

You acknowledge that scan results may be estimates, directional insights, or derived from third-party signals. SupaWeb does not guarantee any specific business outcome.

• • Use the Services for illegal, harmful, or fraudulent activity.
• • Scan targets you do not own or do not have authorization to test.
• • Attempt to bypass access controls, plan limits, or entitlement checks.
• • Reverse engineer, decompile, or attempt to extract source code (except where permitted by law).
• • Interfere with or disrupt the Services (e.g., DDoS, scraping beyond limits, exploit attempts).
• • Upload malware or use the platform to deliver malicious payloads.

We may suspend or terminate accounts for violations, suspected abuse, or security risk.

“Customer Content” includes URLs, scan configuration, and data you submit to the Services. You retain ownership of Customer Content. You grant SupaWeb Labs a limited license to process Customer Content to provide the Services, generate reports, and improve reliability and security.

“Results” include reports, findings, scoring, and impact estimates generated by the Services. Results are provided for internal business use. You may share Results with your stakeholders, consultants, or clients, provided you do not misrepresent Results as a guarantee.

Our collection and use of personal data is described in our Privacy Policy. By using the Services, you acknowledge that you have read and understand that policy.

• • Paid plans are billed in advance on a recurring basis (monthly or yearly, depending on plan).
• • Taxes may apply depending on your location.
• • If payment fails, we may downgrade or suspend access until resolved.
• • Refunds, if any, are handled according to the purchase flow and applicable law.

You agree not to initiate chargebacks for valid charges. Abusive chargebacks may result in account suspension.

The Services, including software, design, trademarks, and documentation, are owned by SupaWeb Labs or its licensors and are protected by intellectual property laws. Except as expressly permitted, you may not copy, modify, distribute, or create derivative works of the Services.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use the Services for your internal business purposes.

If you provide suggestions, feedback, or ideas, you grant SupaWeb Labs the right to use them without restriction or compensation, provided we do not disclose your confidential information.

We may modify, update, or discontinue parts of the Services, including plan limits, features, and integrations, to improve security and performance. We will attempt to provide reasonable notice for material changes where practicable.

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE MAXIMUM EXTENT PERMITTED BY LAW, SupaWeb Labs DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

SupaWeb may provide insights, estimates, forecasts, or scoring. These are informational and do not guarantee results, revenue, rankings, or business outcomes.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SupaWeb Labs WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SupaWeb Labs’S TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID TO SupaWeb Labs FOR THE SERVICES IN THE 3 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

You agree to indemnify and hold harmless SupaWeb Labs from claims, damages, liabilities, and expenses arising from (a) your use of the Services, (b) Customer Content, (c) scanning targets without proper authorization, or (d) your violation of these Terms or applicable law.

We may suspend or terminate access immediately if we believe you violated these Terms, pose a security risk, or attempt to bypass entitlement checks/plan limits. You may stop using the Services at any time.

Certain sections (including IP, disclaimers, limitation of liability, indemnity) survive termination.

These Terms are governed by applicable law in a manner consistent with international SaaS operations. For enterprise contracts, governing law and venue may be modified by a signed agreement.

If you are an enterprise customer and require a formal MSA/DPA, contact support@supaweblabs.com.

Questions about these Terms? Email support@supaweblabs.com or visit supaweblabs.com.