Refund Policy

SupaWeb Labs may issue refunds in limited circumstances, typically when there is (a) an accidental duplicate charge, (b) a billing error attributable to us, or (c) a material service failure that meaningfully prevented access to paid features.

Refund decisions are made case-by-case, based on account history, usage, the reason for the request, and applicable law.

• • Duplicate payment (e.g., charged twice for the same billing period).
• • Billing mistake caused by our systems (e.g., incorrect plan charge).
• • Material service outage during a paid period (evaluated by severity and duration).
• • Unauthorized charge (subject to verification and reasonable investigation).

If you believe you were charged in error, contact us as soon as possible so we can investigate quickly.

• • Taxes, government fees, and duties (where applicable).
• • Fees charged by third parties (e.g., bank transfer fees) not collected by us.
• • Services already delivered (e.g., completed custom work, dedicated onboarding, or professional services).

If your plan includes usage-based components, consumed usage is typically non-refundable.

If we offer a free plan or trial, it is intended to help you evaluate SupaWeb. When a trial converts to a paid subscription, charges begin automatically unless you cancel before the trial ends (if a trial is configured that way).

If you were charged unexpectedly after a trial, we’ll review the case and may refund if it was clearly accidental and promptly reported.

You can cancel your subscription at any time. Unless otherwise stated, cancellation takes effect at the end of your current billing period, and you will continue to have access to paid features until then.

We do not typically provide prorated refunds for unused time in a billing cycle, except where required by law or explicitly stated in a written agreement.

If you believe there is a billing problem, contact support@supaweblabs.com before filing a chargeback. Chargebacks can delay resolution and may result in account access being restricted while the dispute is investigated.

We reserve the right to suspend accounts associated with fraudulent or abusive chargeback activity.

If you purchased SupaWeb under an enterprise agreement, order form, or MSA, refund terms (if any) are governed by that signed contract and may differ from this public policy.

In the event of a conflict, the signed contract controls.

To request a refund, email us and include:

• • The account email used for SupaWeb.
• • The invoice/receipt ID (if available).
• • The reason for the request (brief and factual).
• • Any relevant screenshots or logs if it’s a technical issue.

We typically respond within a reasonable timeframe and may request additional information to verify ownership and payment details.

Subject: Refund Request - SupaWeb

Account email:
Invoice/receipt ID:
Date of charge:
Amount:
Reason for request:
Additional context (optional):

Email support@supaweblabs.com or visit supaweblabs.com.

For privacy-related matters, refer to our Privacy Policy.