Active software product
SupaWeb Desktop
Eight-day request window for successful Desktop payments processed through Polar, followed by manual review.
Refund & Cancellation Policy
Clear service-specific refund rules for SupaWebLabs customers.
This page explains how Desktop refund requests, subscription cancellation, Consulting purchases, and current EdTech free-access offerings are handled.
Quick overview
Desktop review, service applicability, and exceptions.
Desktop payments may be submitted for refund review within eight calendar days of each successful payment.
Eligibility for review does not guarantee approval; SupaWebLabs reviews each request individually.
Consulting and EdTech policies are service-specific and do not use the Desktop refund process.
One policy page, three different service models.
Professional services
Consulting
Website Audit and future UX/UI Design services use non-refundable professional-service terms, subject to applicable law.
Free access and waitlist
EdTech
Free premium content, role-based examinations, evaluation methods, and waitlist offerings do not require payment.
Eight-day refund request window with manual review.
Eligibility and process
Customers may submit a Desktop refund request within eight calendar days of each successful payment, including initial purchases, recurring renewals, and other successful Desktop payments processed through Polar. Each payment has its own eight-day request window.
- Identify the relevant Desktop payment.
- Submit the request within the eight-day window.
- SupaWebLabs verifies the transaction and evaluates the request.
- The team approves or declines the request.
- Approved refunds are processed through the established Polar process.
Cancellation is not a refund
Cancellation prevents future subscription renewal according to the existing subscription terms. Cancellation does not automatically trigger a refund, and a refund does not happen silently inside the product.
Statutory rights, independently authorized Polar refunds, billing-error remedies, and legally required exceptions remain preserved.
Professional services use a separate refund model.
Website Audit
The Website Audit is a paid professional audit service. The business policy is non-refundable, subject to applicable law and mandatory remedies for non-performance or defective delivery.
A discovery or booking call may be optional. Scope, deliverables, and customer expectations should be clear before payment.
UX/UI Design
Coming Late 2027
Future UX/UI Design engagements require a discovery call before any paid engagement. The call establishes requirements, scope, deliverables, expectations, timelines, and commercial suitability.
No active checkout is represented here, and Consulting payments are not presented as Polar payments.
Current EdTech offerings are free-access or waitlist based.
Free premium content
Email opt-in for three free premium-content resources. No payment is required.
Role-based examinations
Free premium role-based examinations and evaluation methods. Refunds are not applicable.
AI recommendation engine
Initial availability is waitlist based. No purchase or paid subscription applies at this stage.
Use the verified support channel and include only necessary details.
Send your request by email
Email support@supaweblabs.com with the information needed to locate and review the Desktop payment.
Open refund emailInclude in the request
- SupaWebLabs account email
- Payment or invoice reference
- Date of payment
- Reason for the request
- Relevant supporting details, if needed
Direct answers for common refund and cancellation questions.
Does canceling my subscription automatically refund the current payment?
No. Cancellation prevents future renewal under the existing subscription terms. A refund requires a separate request, review, or another authorized refund process.
Are Desktop refunds automatic inside the eight-day window?
No. The eight-day window means the request is eligible for review. SupaWebLabs verifies the transaction and approves or declines the request individually.
Are Consulting purchases refundable?
Paid professional services are non-refundable under the business policy, subject to applicable law and mandatory remedies for non-performance or defective delivery.
Do free EdTech resources need a refund policy?
No payment is required for current free premium content, examinations, evaluation methods, or waitlist access, so refunds are not applicable.
Permanent post-refund restriction is not an active public policy.
A proposed rule to permanently restrict access after an approved and completed refund remains a pending legal, compliance, privacy, and payment-provider decision. It is not represented here as enforceable, automatic, or operational.
Proposed wording for review: after legal approval, SupaWebLabs may define account-access consequences for completed refunds, with clear scope, customer rights, privacy limits, appeal procedures, and mandatory support/legal access preserved.